Solarace LLC (“Solarace,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit a form, or communicate with us.
Information We Collect
We may collect personal information that you voluntarily provide to us through our website, forms, or communications, including but not limited to:
- Full name
- Phone number
- Email address
- Property address or general location
- Information related to your interest in solar energy services
- Appointment, consultation, or service-related details
We do not knowingly collect personal information from individuals under the age of 18.
How We Use Your Information
We use your personal information solely for business purposes related to your request, including:
- Responding to inquiries about solar services
- Scheduling and confirming consultations or appointments
- Communicating via SMS, phone calls, or email regarding your inquiry
- Providing customer support and follow-up communications
- Improving our services and internal communication processes
SMS Messaging & A2P 10DLC Compliance
By submitting your phone number and providing express consent, you agree to receive communications from Solarace LLC, including text messages sent via an Application-to-Person (A2P) messaging system.
- Message frequency may vary
- Message and data rates may apply
- Consent to receive messages is not a condition of purchase
Opt-Out & Help
You may opt out of SMS communications at any time by replying STOP to any message you receive from us.
For assistance, reply HELP or contact us using the information provided below.
Solarace LLC complies with TCPA, CTIA, and A2P 10DLC carrier requirements.
How We Share Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared only with subcontractors and service providers that support our business operations, such as customer relationship management systems, SMS delivery providers, customer support tools, and scheduling platforms. These service providers are permitted to use personal information solely to perform services on our behalf and are required to maintain confidentiality and security.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purpose for which it was collected
- Comply with legal and regulatory obligations
- Maintain appropriate business records
You may request deletion of your personal information at any time, subject to applicable legal requirements.
Your Privacy Rights
Depending on your state of residence, you may have the right to:
- Request access to your personal information
- Request correction or deletion of your information
- Opt out of certain communications
Requests may be submitted using the contact details below.
Cookies & Website Tracking
Our website may use cookies or basic analytics tools to enhance user experience and improve website performance. These tools do not collect sensitive personal information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of our website or services constitutes acceptance of the updated Privacy Policy.
Contact Information
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Solarace LLC
Email: support@solarace.com
Phone: 813-461-3205