PRIVACY POLICY
Solarace LLC (“Solarace,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, request information, or communicate with us.
Information We Collect
We may collect the following types of information when you voluntarily submit it through our website, forms, or communications: Full name, Phone number, Email address, Property address or general location, Information related to your interest in solar services, Appointment or consultation details We do not knowingly collect information from individuals under the age of 18.
How We Use Your Information
We use your personal information to:
Respond to your requests for solar information
Schedule and confirm appointments or consultations
Communicate via SMS, phone calls, or email regarding your inquiry
Provide customer support and follow-ups
Improve our services and communication processes
Your information is used only for business purposes directly related to your request.
SMS & A2P 10DLC Compliance Disclosure
By submitting your phone number and providing express consent, you agree to receive communications from Solarace LLC, including text messages sent via an Application-to-Person (A2P) messaging system. Message frequency may vary Message and data rates may apply Consent is not a condition of purchase Opt-Out You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us using the information below. Solarace LLC complies with TCPA, CTIA, and 10DLC carrier requirements.
How We Share Information
We do not sell, rent, or trade your personal information. We may share information only with:
Trusted service providers (CRM platforms, SMS providers, scheduling tools)
Licensed solar installers or partners involved in fulfilling your request
Legal or regulatory authorities if required by law
All partners are required to maintain the confidentiality and security of your information.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure.
Data Retention
We retain personal information only as long as necessary to:
Fulfill your request
Comply with legal obligations
Maintain business records
You may request deletion of your data at any time, subject to legal requirements.
Your Privacy Rights
Depending on your state of residence, you may have the right to:
Access your personal information
Request correction or deletion
Opt out of communications
Requests may be submitted using the contact information below.
Cookies & Website Tracking
Our website may use basic cookies or analytics tools to improve user experience and website performance. These tools do not collect sensitive personal information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Continued use of our website or services constitutes acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy or your personal information, contact: Solarace LLC
Email: support@solarace.com
Phone: 8134613205